RefBytes (referred to herein as "we" "us" or "our") respects your concerns about security and privacy and values the relationship we have with you. This Privacy and Cookie Notice ("Notice") applies to personal information we collect through any online interface (e.g., website, mobile application or other interactive service) that contains a link to this Notice authorized by RefBytes (each, a "Site", and, collectively, the "Sites")
By using or accessing any Site, you confirm your agreement to the terms of this Notice that are in effect at that time. Your use of these Sites are further governed by the Terms of Use posted on the respective Sites.
This Notice describes the types of information we collect on the Sites, how we may use the information, with whom we may share it, and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.
1. Information We Collect
We may collect both Personally Identifiable Information and Non-Personally Identifiable Information. For purposes of this Notice, “Personally Identifiable Information” means any information or combination of information that identifies you personally. “Non-Personally Identifiable Information” means information that does not identify you personally or contain direct personal identifiers about you.
Personally Identifiable Information that we may collect includes:
- contact information, such as your first and last name, and e-mail address
- registration information such as a username, password, user ID, or the name of your school or institution
- instructor educational information, such as your school name, and course information
- student ID, polling responses, survey and questionnaire responses, participation and performance points, analytics and usage data, location and subscription information, and remote ID when the information is linked or linkable to information that personally identifies you
2. How We Use Information We Collect
We collect both Personally Identifiable Information and Non-Personally Identifiable Information when you apply for, obtain, or use our products and services, to make inquiries about our products and services, or to provide information and feedback about our products and services.
We do not use student data for marketing or advertising.
When a student studies a flashcard deck opened from their course, or from a website that has set up signed access, we save how they mark each card (for example, "Know it" or "Still learning") and when, so the deck can show them which cards to review next. We delete these study records 12 months after they are made. Each student's current progress on a card is kept for as long as their account and the card exist.
We may use the information we collect to:
- create and manage your account
- communicate with you about your account, including your subscription status; to process and administer your payments
- deliver products and services you or your school or institution has purchased or licensed
- offer and provide products, services and tailored information to you, including newsletters
- permit you to participate in, and to communicate with you regarding, blogs, forums, and discussion groups
- interact with you or to permit you to interact with our social media accounts
- communicate with you about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions, to the extent permitted by law
- respond to and communicate with you about your requests, questions and comments
- process claims we receive in connection with our products and services
- operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Sites; and performing accounting, auditing, billing, reconciliation and collection activities)
- perform data analyses and other processing (including market and consumer research, learning efficacy research, trend analysis and anonymization)
- protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
3. Analytics
We also use third-party web analytics services on our Sites, such as Google Analytics. These service providers help us analyze how users use our Sites. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. These service providers may retain and use Non-Personally Identifiable Information collected from users of our Sites in connection with their own businesses, including in order to improve their products and services. To learn more about opting out of data collection through Google Analytics or Click Tale, click the links below:
- Google Analytics: https://support.google.com/analytics/answer/181881?hl=en